In-house domiciliary vacancies

Join the team behind the care.

We put care at the heart of all we do — including for our internal staff. We welcome individuals with passion, drive and a good work ethic who share our values of trust, loyalty, moral value and high achievement.

Domiciliary Care Compliance Officer

2 positions · Reports to Care Coordinator

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IMS aims to put care at the heart of all we do — for service users, clients, candidates and our internal staff. We welcome individuals with passion, drive and a good work ethic who share our core values of trust, loyalty, moral value and high achievement.

Responsibilities

Ensure compliance levels meet CQC and local authority requirements
Monitor compliance so contractual, regulatory and legislative expectations are met
Prepare actions so compliance issues are rectified in a timely manner
Own quality and compliance of new service user and care worker files, with regular audits
Help prepare and deliver office and care worker team meetings on quality and compliance
Investigate and respond to concerns and complaints, following policy and procedure
Promote excellence in customer service, internally and externally

Attributes, education & experience

Excellent MS Office proficiency (Word, Excel, PowerPoint, Outlook)
Works well under pressure and to deadlines
Understanding of good care principles, assessment and care planning
Strong organisational, time-management and team working skills
Familiarity with CRM systems
Degree educated (desirable)

Remuneration dependent on experience; start dates discussed at interview. Send your most up-to-date CV to info@ims-nhs.co.uk.

Senior Care Worker

2 positions · Male & female · Reports to Care Coordinator

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A senior role supporting our branch team: matching staff and carers to shifts, building candidate relationships and maintaining excellent service for clients.

Responsibilities

Match and place the right staff and carers into shifts
Process staff availability and incoming shift requests accurately
Manage changes in bookings and cancellations
Build candidate relationships to increase shifts per week
Undertake occasional on-call duties
Analyse quality and data, identify trends and suggest improvements
Seek new business development opportunities

Attributes, education & experience

Excellent MS Office proficiency
Good sales skills and commercial awareness
Confident, energetic, natural relationship builder
Strong negotiation and time-management skills
Previous B2B sales experience
Degree educated (desirable)

Remuneration dependent on experience; start dates discussed at interview. Send your most up-to-date CV to info@ims-nhs.co.uk.

Care Worker

2 positions · Male & female · Reports to Care Coordinator

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Join our in-house team supporting service quality, compliance and day-to-day administration across our domiciliary care service.

Responsibilities

Ensure the service delivered is high quality and meets compliance requirements
Follow communication procedures, guidelines and policies
Regular communication with staff, carers and clients
Filing, scanning, data entry and timesheet processing
Payroll support and use of Tag-Care
Answer incoming calls and direct to the relevant person

Attributes, education & experience

Excellent MS Office proficiency
Proven customer support experience
Strong phone handling and active listening
Organisational and team working skills
Ability to multi-task and prioritise
Degree educated (desirable)

Remuneration dependent on experience; start dates discussed at interview. Send your most up-to-date CV to info@ims-nhs.co.uk.

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